Shipping policy

This Shipping Policy is issued by AVERA CURATED LLC, the operator of Prime Wellness Collection.

Effective Date: September 29, 2026

1. Introduction

At Prime Wellness Collection, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on primewellnesscollection.com.

  • Service name Standard Shipping
  • Price Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)
  • Order cutoff 5:00 PM ET (Eastern Time) on business days
  • Handling time 1 to 3 business days
  • Transit time 5 to 8 business days
  • Total delivery time 6 to 11 business days
  • Destination United States
  • Coverage All products unless a product page says otherwise

2. Shipping Destinations

United States

  • We currently ship within the Continental U.S., including the 48 contiguous states and Washington, D.C. We do not currently ship to Alaska, Hawaii, or U.S. territories.
  • We do not ship to P.O. boxes that cannot accept carrier delivery.

Future Expansion

We may expand our available shipping regions in the future. Any additions will be reflected in this policy.

3. Shipping Costs

  • Standard Shipping Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)

Any applicable shipping charges are displayed at checkout before you complete your order. Applicable sales tax is also calculated and displayed at checkout.

4. Order Handling and Delivery Time

Total delivery time is generally 6 to 11 business days from the time you place your order. This includes 1 to 3 business days for handling and 5 to 8 business days for carrier transit. Business days are Monday through Friday, excluding holidays.

Our order cutoff is 5:00 PM ET (Eastern Time). Orders placed before the cutoff on a business day begin processing that business day. Orders placed after the cutoff, on weekends, or on public holidays begin processing on the next business day.

The cutoff determines when processing begins. It does not reduce the handling or transit times listed above.

If a product requires additional processing time, the applicable product page will provide more information. Product-page timing may override the general delivery estimates in this policy.

5. Shipping Methods and Carriers

Orders are shipped using trusted national carriers. Depending on the destination, package size, and availability, we may use USPS, UPS, FedEx, or a comparable delivery service.

Shipment Tracking

Shipments generally include tracking information. You will receive a tracking link by email when your order ships.

Insurance

Shipments may be insured against loss or damage. Contact us promptly if you experience a delivery problem.

6. Order Tracking

After your order ships, we will send an email containing the tracking number and a link to follow the delivery status.

7. Delivery Issues

Delayed or Lost Packages

If your delivery exceeds the estimated 6 to 11 business day window, contact us at info@primewellnesscollection.com or call 678-540-4739.

Marked Delivered but Not Received

  • Confirm that the shipping address entered at checkout is correct.
  • Check with neighbors, household members, reception areas, or building management.
  • Contact us so we can assist with a delivery trace when available.

Damaged Packages

After reviewing the issue, we may arrange a replacement, refund, or another appropriate solution.

8. Missing Items

If an item is missing from your package, contact us within 7 days of delivery. Include your order number and the name or details of the missing product. We will review the matter and may send the missing item or issue an appropriate refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most eligible products. Items must generally be unused, undamaged, and returned in their original packaging. Some products may not be eligible for return. See our full Return and Refund Policy for complete details.

  • Return shipping Customers are responsible for return shipping on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect.
  • Refund timing Approved refunds are processed within 14 days after we receive and inspect the returned item and are issued to the original payment method.

10. Address Accuracy

Please carefully review your shipping address before completing your order. We are not responsible for delivery problems caused by an incorrect or incomplete address entered at checkout.

If a package is returned to us because of an address issue, we will contact you to arrange reshipment. Additional reshipping fees may apply.

11. Contact

12. Changes to This Policy

We may update this Shipping Policy from time to time. Changes become effective when posted on this page.

Thank you for shopping with Prime Wellness Collection.